9500s Terms & Conditions – Complete Guide to Using Malaysia's Gaming Platform

1 Introduction

These Terms & Conditions ("Terms") govern the use of the online gaming platform 9500s accessible via the website https://9500s.my ("Platform"). This document applies to all users who browse, register, log in to, or use any part of our Platform in any capacity.

9500s is a digital entertainment platform offering a wide range of games, including video slots, table games, Live Casino, Sports Betting (Malaysia Super League football, EPL, badminton), and e-sports, to eligible users in Malaysia.

If you do not agree with any part of these Terms, please discontinue your use of the Platform 9500s immediately. Your continued use of our Platform after any changes to these Terms will be considered acceptance of those changes.

2 Membership Eligibility

To register and use the Platform 9500s, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of registration. 9500s strictly prohibits any individual under the age of 18 from registering or using this platform under any circumstances.
• Possess full legal capacity to enter into a binding agreement under Malaysian law.
• Has never been declared bankrupt under Malaysian law or any other relevant jurisdiction.
• Not registering using another person's name, address, or financial information without their explicit authorisation.
• Not listed on any self-exclusion register or exclusion imposed by any relevant authority.

3 Account Registration

Each member is only permitted to hold one (1) active account on the platform 9500s. Holding multiple accounts — whether under the same or different names — is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any balances and winnings without compensation.

During registration, you are required to provide complete, accurate, and up-to-date information, including:

• Full name as stated on your identity card or passport
• A valid national identity card number or passport number
• An active email address that you own
• An active Malaysian mobile phone number
• Exact date of birth

9500s reserves the right to verify all information provided and to request supporting documents such as a copy of your identity card, bank statement or utility bill for the purposes of identity verification and KYC (Know Your Customer) compliance.

4 Deposit & Payment Methods

9500s accepts deposits via the following local Malaysian payment methods only:

• DuitNow (bank transfer or QR)
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• FPX — Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit is RM 20 per transaction. No general maximum limit is set; however, specific limits may apply depending on the chosen payment method or limits imposed by the payment service provider.

All deposits are processed instantly and credited directly to your account 9500s within minutes of payment confirmation being received. If your deposit has not been credited within 30 minutes, please contact our customer support team with proof of your transaction.

5 Withdrawal of Winnings

Withdrawal of winnings from your account 9500s yours will be processed within 15 to 30 minutes once your withdrawal request has been approved. Actual processing times may vary depending on the chosen withdrawal method and the operating hours of the financial institution involved.

Withdrawal conditions that must be met include:

• The bank account or e-wallet registered for withdrawal purposes must be in the same name as the account holder 9500s.
• Identity verification (KYC) must be completed before your first withdrawal request can be processed.
• Any active bonus must meet the specified wagering requirements before funds can be withdrawn.
• The minimum withdrawal amount is RM 50 per transaction.
• 9500s reserves the right to request additional verification for withdrawals exceeding a certain amount for regulatory compliance purposes.

6 Bonuses, Promotions & Special Offers

All bonuses and promotions offered by 9500s — including but not limited to welcome bonuses, deposit bonuses, weekly cashback, and Free Spins on selected slots such as Magic Fruits, Jinn Lamp, and Pixie Wings — are subject to the following terms:

• Each promotion has its own wagering requirement, clearly stated on the respective promotion page. Please read the full terms of each promotion before claiming any bonus.
• Each member is entitled to claim any specific promotion once only, unless otherwise stated.
• Bonuses cannot be withdrawn as cash before the wagering requirements have been fully met.
• Bonuses obtained through fraud, abuse, or exploitation will be voided and any associated balance will be forfeited.
• 9500s reserves the right to modify, suspend, or cancel any promotion at any time without providing a reason or prior notice.
• In the event of any discrepancy between an advertised promotion and the terms stated here, these Terms & Conditions shall be final.

7 Game Rules

All games available on the platform 9500s — including video slots, table games, Live Casino, football betting, badminton, and e-sports — operate in accordance with the standards and rules set by the respective game providers. Players are deemed to have understood and agreed to the rules of each game before play begins.

• Results generated by the RNG (Random Number Generator) system are final and cannot be disputed.
• Winnings arising from technical errors or system malfunctions are void and will not be paid out.
• The minimum and maximum bet limits for each game are displayed within the respective game interface.
• Sports Betting outcomes are determined by the official results of each match. Any postponed or cancelled fixtures will be settled in accordance with the policy established for each bet type.
• The RTP for each game is publicly disclosed — for example, Perfect Blackjack (99.5%), Pixie Wings (97.0%), Jinn Lamp (96.8%), Dragon Kingdom (96.5%), and others.

8 Prohibited Activities

The following activities are strictly prohibited on the platform 9500s and may result in immediate account closure, forfeiture of all balances and winnings, and potential legal action:

• Registering or maintaining more than one account 9500s
• Using automated software, bots, scripts or any third-party tools to play or exploit the platform's systems
• Committing or attempting to commit payment fraud, including the use of stolen credit/debit cards or unauthorised bank accounts
• Money laundering or any other unlawful financial activity conducted through the platform 9500s
• Sharing your account with others or allowing a third party to use your account
• Exploiting technical errors, software bugs, or system vulnerabilities with the intent of gaining an unfair advantage
• Any attempt to hack, disrupt, or interfere with the technical infrastructure 9500s
• Providing false or misleading information during the registration or KYC verification process

9 Account Suspension & Closure

9500s reserves the right to suspend or close any member account at any time without prior notice if:

• There is evidence or a credible indication of a breach of any terms set out in this document
• The account is involved in suspicious activity from a security or financial standpoint
• Information provided during registration is found to be inaccurate or false
• KYC verification requirements not fulfilled within the stipulated timeframe
• Required to do so by the relevant Malaysian authorities

Members who wish to voluntarily close their account may do so by contacting customer support 9500s via live chat. Any valid credit balance will be returned to you once all required reviews have been completed.

10 Limitation of Liability

To the fullest extent permitted by applicable Malaysian law, 9500s will not be liable for any indirect, incidental, special, consequential, or punitive losses arising from or in connection with the use of our Platform, including:

• Loss of funds wagered during gameplay
• Service disruptions caused by technical maintenance or circumstances beyond our control 9500s
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials
• Unsatisfactory game outcomes that occur under normal, audited RNG operating conditions

Platform 9500s is provided "as-is" and we make no specific warranties regarding availability, accuracy or fitness for a particular purpose. Nonetheless, we are committed to maintaining the highest level of service we can deliver to all our Malaysian members.

11 Privacy & Data Protection

All personal information you provide to 9500s is processed and protected in accordance with our separate Privacy Policy. In summary, 9500s is committed to:

• Protecting all your personal data with 256-bit SSL encryption
• Not sharing your personal information with third parties without your explicit consent, except where required by law
• Using your data solely for the purposes stated in the Privacy Policy — including identity verification, transaction processing, and service improvement
• Giving you the right to access, update, or request the deletion of your personal data

For complete information on how 9500s on how we handle your personal data, please refer to our Privacy Policy .

12 Responsible Gaming

9500s regards responsible gaming as a non-negotiable priority. We believe that gaming is a form of entertainment and must always remain within those boundaries — not as a means of resolving financial difficulties or as a source of regular income.

As part of our commitment, 9500s provides all members with the following tools:

• Deposit Limit — Set your own daily, weekly, or monthly deposit limits
• Playing Time Limits — Receive a reminder after you have been playing for a set period of time
• Temporary Suspension — Temporarily suspend your account without any questions asked
• Self-Exclusion — An option to exclude yourself from the platform for an extended period

If you or someone you know is struggling with a gambling-related issue, please reach out to our support team 9500s and we will assist in connecting you with appropriate professional support resources. For more information, visit our Responsible Gaming .

13 Amendments to Terms & Conditions

9500s reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Changes will take effect immediately upon being published on the Platform.

We will endeavour to notify members of any significant changes via their registered email or platform notifications. However, it remains your responsibility to review these Terms & Conditions periodically to ensure you are always aware of the latest applicable version.

14 Contact Us

If you have any questions, concerns, or feedback regarding the Terms & Conditions 9500s please contact our team via:

• Live Chat — Available 24 hours a day, 7 days a week in Bahasa Malaysia via the live chat icon on the platform 9500s
• Email — [email protected] (response within 24 hours)

Customer support team 9500s is proud to assist with all enquiries in Bahasa Melayu, promptly and courteously. We understand the needs of Malaysian players and are committed to providing clear, satisfactory responses to every question you raise.