9500s Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Member

1 Introduction

This Privacy Policy is published by 9500s — an online gaming platform accessible at https://9500s.my ("Platform"). We operate on the basis of the trust you place in us, and we take that responsibility very seriously.

Your personal data privacy matters to us. At 9500s, we understand that when you register an account, make a deposit via DuitNow or Touch 'n Go eWallet, or play your favourite slots like Jinn Lamp or Dragon Kingdom, you are entrusting us with your personal information. We take that trust seriously.

This Privacy Policy aims to explain clearly and plainly — without confusing legal jargon — the following:

• The types of personal data we collect from you
• How and why we use your data
• Parties with whom we may share your data (subject to strict conditions)
• How we protect your data from unauthorised access
• Your rights as an individual whose data we process

2 Personal Data We Collect

9500s only collects the personal data necessary to provide our services safely and efficiently. The following are the categories of data we collect:

3 How We Collect Data

9500s collects your personal data through the following methods:

• Account Registration — When you complete the registration form on the platform 9500s, you provide your identity and contact details to us directly.
• KYC (Know Your Customer) Process — During identity verification, you may be required to upload verification documents such as a copy of your identity card or a recent bank statement.
• Financial Transactions — Transaction data is collected each time you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and each time you submit a withdrawal request.
• Gaming Activity — Our platform automatically records your gaming activity, including slots played, wager amounts, and game outcomes.
• Cookie Technology — When you browse the platform 9500s, cookies and similar tracking technologies automatically collect technical data about your device and session.
• Customer Support Interactions — When you reach out to our support team 9500s via live chat or email, those communication records are retained for service quality purposes.

4 Purpose of Personal Data Use

9500s uses the personal data collected solely for the following legitimate and stated purposes:

• Account Management — Creating, verifying, maintaining, and securing your account 9500s yours, including password recovery and two-factor authentication if enabled.
• Financial Transaction Processing — Processes all your deposits and withdrawal requests efficiently and securely, ensuring payments in and out are completed within the promised timeframe.
• KYC & AML Compliance — To fulfil legal compliance obligations relating to Know Your Customer (KYC) and Anti-Money Laundering (AML) as required under Malaysian law.
• Gaming Service Operations — Enabling you to play all games on 9500s including slots such as Pixie Wings, Age of Egypt, Magic Fruits, and Perfect Blackjack, without interruption.
• Customer Support — Providing effective assistance when you contact the support team 9500s in Bahasa Malaysia 24/7.
• Security & Fraud Prevention — Identifying and investigating suspicious activity, and protecting the platform and its members from fraud and security threats.
• Responsible Gaming — Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support when needed.
• Service Improvement — Analysing aggregated (non-individual) usage data to better understand the needs of Malaysian players and improve the platform 9500s on an ongoing basis.
• Marketing Communications — Sending you information about the latest promotions, bonuses and offers 9500s — but only if you have consented to receive such communications.

5 Data Sharing with Third Parties

9500s does NOT sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating our platform, we may need to share your data with the following parties under limited and controlled circumstances:

• Payment Service Providers — When you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, the necessary transaction data is shared with the respective service provider solely for payment processing purposes.
• Game Providers — Minimum technical data required to run games may be shared with the game software providers that supply slots, table games, and live casino titles on the 9500s.
• Malaysian Authorities — 9500s will disclose personal data to the Royal Malaysia Police (PDRM), Bank Negara Malaysia, the Inland Revenue Board (LHDN), or any other Malaysian authority when required to do so by a court order, statutory writ, or legal obligation.
• Auditors & Professional Consultants — Legal advisors, accountants, or auditors bound by strict professional confidentiality obligations may access certain data in the course of performing their services for 9500s.

All third parties that receive data from 9500s are required to uphold data protection standards equal to or exceeding our own, and are strictly prohibited from using that data for any other purpose.

6 Data Security — Our Protective Measures

9500s seriously invest in cybersecurity infrastructure to protect your personal data. The key security measures we implement include:

• 256-Bit SSL Encryption — All data in transit between your device and the 9500s encrypted using TLS/SSL 256-bit, the highest security standard in the industry.
• Data Encryption at Rest — Sensitive data such as passwords is stored in a hashed format that cannot be decrypted. Financial data is encrypted at rest within our database.
• Multi-Layer Access Control — Only staff from 9500s who require access based on their authorised role are permitted to view personal data. All access is logged and monitored.
• Firewall & Intrusion Prevention System — Our technical infrastructure is protected by multi-layered firewalls and a real-time threat detection system operating 24 hours a day.
• Regular Security Audits — Internal and external security assessments are conducted on a regular basis to identify and address vulnerabilities before they can be exploited.
• Incident Response Plan — 9500s has clear procedures in place to handle any data breach — including prompt notification to affected members and the relevant authorities.

You also play an important role in securing your own account. Make sure you use a strong, unique password for your 9500s account, never share your login credentials with anyone, and always log out when using a shared device.

7 Data Retention Period

9500s retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, subject to Malaysian legal requirements that may mandate longer retention periods.

Our general guidelines for data retention periods are as follows:

• Active Account Data — Retained for as long as your account remains active and for the post-closure period stipulated by applicable legal requirements.
• Financial Transaction Records — Retained for a minimum of seven (7) years in accordance with Malaysian accounting and tax legislation, including LHDN requirements.
• KYC Data — Retained in accordance with applicable legal requirements, typically a minimum of five (5) to seven (7) years after the business relationship ends.
• Communication Records — Customer support chat records are retained for two (2) years for service quality and dispute resolution purposes.
• Technical & Log Data — Access logs and technical data are retained for 90 days for security and technical troubleshooting purposes.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

8 Cookies and Tracking Technologies

9500s uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session management. Without these cookies, the platform cannot operate properly. These cookies cannot be disabled.
• Preference Cookies — Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies — Helping us understand how Malaysian players interact with the platform 9500s so that we can continue to improve it. All data collected is aggregated and does not identify any individual.
• Security Cookies — Helps detect suspicious activity and protects the platform and your account from security threats.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of the platform 9500s. For more information on how to manage cookies in your browser, please refer to the help documentation for the browser you are using.

9 Your Rights Under Malaysia's PDPA

As a user in Malaysia whose data is processed by 9500s, you hold the following rights under the Personal Data Protection Act 2010 (PDPA Malaysia):

To exercise any of the above rights, please contact our support team 9500s via live chat 24/7 or email at [email protected]. We will verify your identity before processing any request relating to your personal data.

10 Children and Minors Data

Platform 9500s is intended strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors or anyone under the age of 18 under any circumstances.

If you are a parent or guardian and suspect that your minor child has registered an account or provided personal data to 9500s without your consent, please contact us immediately at [email protected]. We will investigate the matter and take prompt action to close the account and delete the relevant data.

11 Changes to This Privacy Policy

9500s reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, current legal requirements, or improvements to our services. Each updated version of the Privacy Policy will be published on this page with a clearly indicated revision date.

For significant changes — particularly those that may materially affect your privacy rights — 9500s will notify you via your registered email or display a prominent notice on the platform before any changes take effect.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 9500s handles your personal data, please do not hesitate to get in touch with us:

• Live Chat — Available 24 hours a day, 7 days a week in full Bahasa Malaysia. Click the live chat icon on any page of the platform 9500s.
• Email — [email protected] (we aim to respond within 24 business hours for privacy-related enquiries)

We take all privacy-related enquiries and complaints seriously. If you are unsatisfied with our response, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant data protection authority.